Product FAQ’s


 

What are the things that make santosha co different from other natural products?

First off, all of our ingredients are 100% natural. We don’t take any shortcuts and refuse to compromise on the quality of our products. Now, this alone can be claimed by hundreds of other companies that claim to create natural skincare products. What really sets Santosha Co apart is how we grow and forage over 50% of what goes into the products we deliver to you. Everything from purslane, to Balm of Gilead buds, to balsam fir hydrosol. These high quality and literally hand picked by us ingredients add an extra punch and ensure that our products never compromise on effectiveness and quality. They are all grown and refined by Santosha Co on our family forest and farm in Northern Wisconsin. Unlike most other beauty startups, we also have the expertise and industry experience to create intelligently designed and scientifically tested products. We pride ourselves on providing high quality skincare products that truly give the best natural skincare experience on the market today. We ensure this by going through a minimum of three rounds of testing before release. Combine this rigorous testing with the unparalleled quality of our ingredients and you get truly amazing skincare products.


Why does my product look or smell different from last time?

Santosha Co makes all natural skincare products. Because of this, our natural ingredients that we harvest and sustainably source may change scent or appearance slightly from time to time throughout the year. Also because we don’t use synthetic dyes, if our products are impacted by direct sunlight the pigment may fade. If you have any questions or concerns about the appearance of your product, please contact us.


My skin is breaking out, Is this normal?

When you switch skin care products, it is common for your skin to go through an adjustment period. In the first two weeks it is normal to have a breakout as your skin adjusts to chemical free ingredients and as your skin PH rebalances. However, we encourage people to try our product on a small patch of skin they have concerns about compatibility with their skin type.


what types of skin are your products best for?

Our skin care products are formulated for a wide range of skin, and will work for normal to dry and normal to oily skin. Our products contain light and healthy oils that absorb quickly into your skin and nourish its upper layer, allowing it to work for all skin ages and types.


How do you make your products?

We manufacture and package our product in house. We control what goes into our products, straight from the forest to the bottle. This means we handpick and refine most of what goes into every bottle, and this is what makes Santosha Co so exceptional. Each and every bottle is handmade by our family and is an entirely original formula and product that delivers some of the best experiences and results on the market today.


are your products gluten and cruelty free?

Our products are 100% gluten free and we never test on animals, or accept any ingredients that have been tested on animals. If you have more questions on how we test our products or the ingredients we use please contact us and we will be happy to answer any questions you have.


WHAT DO YOU MEAN WHEN YOU SAY YOU “FORAGE” YOUR INGREDIENTS?

To forage means to search widely for food or provisions. When we say we forage for our ingredients it means we personally search the forest for the base materials that we make into our skincare products. We pick and pack out ingredients from the forest, then refine it into the hydrosols, essential oils, and extracts that make our products so exceptional. We are able to do this when so many other companies fall short because of our location and the people in our company. We have a forester on staff with 25 years of experience in the forest products industry, giving us a dependable pipeline of high quality ingredients for you to enjoy. Couple this with over 430,000 acres of public use land in our county and you get a near limitless potential for foraged ingredients.


ARE YOUR PRODUCTS NATURAL?

Our products contain 100% naturally derived ingredients. We refuse to use hormone disrupting synthetic chemicals in anything we make, and this guiding principle is the most important thing to our company. We never use any synthetic preservatives, scents, emulsifiers, or scents in our products. While other companies are trying to greenwash their products and claim that they are natural and organic, we back up our claim with what actually goes into our products.


DO YOU MAKE YOUR OWN ESSENTIAL OILS AND HYDROSOLS?

We currently make several types of hydrosol and essential oil, including balsam fir, sweet fern, and rosemary. We currently use all of these ingredients in the products that we produce. We also have plans in development to bring each individual ingredient to market for anyone to experiment with or try. Stay tuned!


HOW DO YOU PICK THE INGREDIENTS THAT GO INTO YOUR PRODUCTS?

We leverage the experience and knowledge of 25 years of forestry experience to locate the best plant material to harvest. Most of our foraged ingredients come from our family property in northern Wisconsin, however we also have agreements with local loggers to harvest plant material that would otherwise go to waste in their harvest. After the plant material has been located and an agreement with a landowner or logger has been reached, we hike into the location and pick what we need.


WHAT IS YOUR RETURN POLICY?

We offer refunds and exchanges on any product you are not satisfied with, arrived broken, or is defective.  To receive the refund, please email admin@santosha.co and tell us why you want the refund or exchange.  Then, simply send us back the product and we will be happy to make things right with a cash refund, or an exchange of any item of equal or lesser value.  To be eligible for returns/exchange, the product must have been purchased within the last 30 days and have over half its contents remaining. If the product was purchased as part of a set, the whole set must be returned to receive the refund, with over half of their contents remaining.


DO YOU OFFER FREE SHIPPING?

Yes! We offer free shipping on any product order over $50. To get this discount, simply enter the code FREESHIP50 at checkout.